Get help without losing the thread.
Pick the fastest channel for the kind of problem you have. Product issues, billing questions, bug reports and roadmap feedback all land here.
Send one clean email for anything tied to your account.
Include the route, what happened, what you expected, and a screenshot or project name when it matters.
Best for billing, account access, bugs, receipts and any issue that needs details.
Discord
Fastest for community help, creator workflow questions and informal feedback.
X
Good for lightweight questions, public feedback and quick product conversations.
Priority means queue order, not a promised fix time.
Creator and Legend requests are read first on German business days. Account access, billing and active project blockers are triaged ahead of general questions across every tier. Starter and Free requests are handled best-effort. Resolution time depends on the issue.
Before you write
How fast do you reply?
Requests are reviewed on German business days. Creator and Legend enter the priority queue; there is no guaranteed fix window.
Can I request a feature?
Yes. Include the creator workflow, the route it belongs to, and what you would do with it weekly.
Found a bug?
Send the page URL, steps, browser/device, screenshot, and any project ID or support code shown. Never send a password or API secret.
Need billing help?
Email is the right channel. Do not send card details; a plan name or invoice context is enough.